Patient & Family

Get the VNA Advantage

  • We take added measures to continually enhance your patient experience
  • We aim to exceed data from national surveys and benchmarks
  • Our achievements are your assurance of excellent care

Patient Experience

You can be confident in the highest quality of care from the VNA of Northwest PA. Our approach to quality and your patient experience is unyielding. We are committed to be the best in the industry in returning people to the fullest, most functional lives they are capable of after our care.

The Mark of a Leader

VNA of Northwest PA has been named a Top Agency of the 2013 Home Care Elite, a recognition of the top performing home health agencies in the United States. VNA was named among the top 25% of performing home health agencies based on performance measures that include quality of care, quality improvement, patient experience, process measure implementation, and financial management. Only 77 agencies (16%) in Pennsylvania earned this recognition.

Ratings At or Above the National and PA Benchmarks

  • All agencies across the country are rated by their patients in five key categories:  Communication with Providers and Patients, Care Issues, Care of Patients, and the overall rating areas of Rate the Agency 9 or 10 and Willingness to Recommend the Agency to Family and Friends.
  • The VNA earned ratings at or above the national and PA benchmarks in all five categories.
  • On the question “Percentage of Patients who reported YES, they would definitely recommend the home health agency to friends and family”:, the VNA scored 90% compared to the PA benchmark of 80% and the National Benchmark of 79%.

To see our latest results, please visit the Medicare Home Health Compare website.